Conférencier # 1 :
Dr. Jack Kitts, MD, FRCPC
Dr. Jack Kitts received his medical degree from the University of Ottawa in 1980. He completed a three year tour of duty as a medical officer in the Canadian Armed Forces before returning to the University of Ottawa to complete specialty training in anesthesia and a research fellowship at the University of California in San Francisco. Dr. Kitts then joined the Department of Anesthesia at the Civic Hospital where he became Research Director, Medical Director of the Preoperative Assessment Clinic, and subsequently appointed Chief of Anesthesia and Associate Professor at the University of Ottawa in 1995.
In 1998, Dr. Kitts was appointed Vice-President of Medical Affairs and led the medical staff during a complex restructuring in which three hospitals and five large programs were merged into The Ottawa Hospital. He completed his master’s degree in business administration in 2001 and was named President and CEO of The Ottawa Hospital in February 2002. Dr. Kitts continues in that position to this day, managing a staff of more than 12,000 employees and 1,400 physicians.
The Ottawa Hospital is recognized as one of the largest and most important research and teaching hospitals in Canada. Its research institute is one of the foremost institutes in Canada, involving more than 1500 scientists, clinical investigators, trainees and staff.
Dr. Kitts’ inclusive, team-oriented strategic leadership, passion to ensure delivery of quality patient-centered care, and the development and mentoring of physician leaders, has been a central, unifying force in establishing and sustaining The Ottawa Hospital’s vision To provide each patient with the world-class care, exceptional service and compassion that we would want for our loved ones. Dr. Kitts is known nationally for his focus and expertise in patient experience, performance measurement and physician engagement; which make him a sought after advisor and inspirational speaker on these key topics in healthcare today.
Conférencier #2 :
Alex Munter, BSocSc, Msc
Alex Munter is President and Chief Executive Officer of CHEO, bringing to the role more than 20 years of leadership in health and social services and an incredible commitment to helping families in our community.
Alex is leading the hospital into the future as it faces new challenges and takes advantage of new opportunities to build an exceptional patient experience and better connect care for the patients and families we serve.
Under Alex’s leadership, the hospital completed the most comprehensive strategic review in its 40-year history, setting for itself a new vision for the future of healthcare in this community, and an action plan to get there. The hospital has prioritized a number of backbone initiatives that will underpin this work, including the deployment of an integrated electronic health record, the roll out of Lean processes to drive continuous improvement and a refresh of its talent management strategy. Patient satisfaction surveys have several times identified CHEO as the best place for pediatric care in Ontario and Forbes Magazine has twice named the organization as the best place to work in Canadian healthcare.
In 2012, Alex served as co-chair of Ontario’s Health Kids Panel along with Kelly Murumets, President and Chief Executive Officer of ParticipACTION. The final report recommended starting kids on the right path from conception to birth, changing the food environment, and creating healthier communities.
Prior to joining CHEO Alex was Chief Executive Officer of the Champlain Local Health Integration Network (LHIN) — the provincial government agency responsible for planning, integrating and funding health services in the region. He strengthened the region’s health system by making strategic investments at hospitals and community-based agencies in both urban and rural areas of our region. In particular, he made great strides in improving care for the elderly by putting in place programs that help vulnerable seniors stay independent and healthy for as long as possible in their own homes.